Monthly plans can be canceled at any time. Subscriptions renew on their own, so canceling before the renewal date stops the next charge. Under the Terms of Service, you pay through the end of the current billing period or annual commitment, and fees are not refunded except where the law requires it.
Deleting the phone app does not cancel the plan. The subscription belongs to the team, and it is canceled from Settings, Billing.
The reports, readings and contacts belong to you under the Terms of Service, before and after you cancel. Reports you already sent stay with the people who received them, since the files arrived as email attachments.
Before you cancel, finish any reports still waiting for a signature or a send. Open the phone app somewhere with a connection, so captures recorded without signal finish uploading to the team.
After the account closes, the Terms of Service give you 30 days to export your data. After 90 days, the data is permanently deleted from our systems.
What you can take with you
Each report downloads as a PDF or a Word file, and so does a farm report that gathers several visits. In the web app, Metrics exports readings to CSV or Excel, and Contacts exports to CSV. Open each file once before the account closes and check that the date range is the one you need.
For a season of work on one farm, a farm report is the quickest record to keep. Pick the visits you want, and they are gathered into one document.
The exports cover reports, readings and contacts. For the original voice recordings and photos, contact us before the account closes and name the team and the places you want kept.
Who cancels, and when to write to us
A team admin cancels the plan. If someone else manages billing for your team, ask them to cancel from their own login.
If you are on an annual plan or pay by invoice and have a question about the end date or a payment, use the contact link below and name the team and the plan. Keep our reply with your billing records.
Last checked: November 6, 2026