The Privacy Policy and Terms set this out in writing. Your recordings, photos, notes and readings are used to do the work you asked for: transcribe what you said, draft the report from your visit and answer your questions in Ask Propel. Both the Privacy Policy and the Terms of Service state that we do not use your data to train models.
Your team owns the records, and they stay with the account when someone leaves. If your organization needs the commitment in its own agreement, contact us before you roll out and we will go through it with you.
What the Privacy Policy and Terms say
The Terms of Service say that the client data, field observations, voice recordings and service information you enter belong to you. We claim no ownership, and we process them only to provide the service to your team.
The service providers that transcribe your recordings and draft your reports keep data for 30 days or less, only for that processing, and do not use it to train models. The same terms cover the audio briefings you ask PropelMapper to prepare before a visit.
If you connect Gmail or Outlook, PropelMapper gets read-only access. Mail exchanged with your saved contacts is matched to them and used in the briefings you ask for. It is never sold, used for advertising or used to train models, and disconnecting it in Settings stops access at once.
Where your records stay
Your visits, recordings, photos, readings and reports stay with your team’s account, under the places they are about. Reports download as PDF or Word, readings export to CSV or Excel and contacts export to CSV.
If a grower or another person you serve asks us about their data, we forward the request to you, because your team controls that record. The full wording is in the Privacy Policy and the Terms of Service, both linked from the foot of every page.
We may use anonymized, aggregated data to improve the product. If you would rather we leave your team’s data out of that too, email us and we will exclude it from that work as well.
Last checked: November 6, 2026